Shipping policy

SHIPPING POLICY

This Shipping Policy applies to merchandise purchased through the FAREWELLHILL online store.

Preorders and Dispatch

Products marked as preorder items are ordered from our suppliers as part of our weekly preorder process.

Our weekly preorder round closes at 5:00 pm each Wednesday. Orders placed after this cut-off will be included in the following week’s preorder round.

Preorder products are generally expected to be ready for dispatch approximately 2–4 weeks after the relevant Wednesday closing date. This is an estimated timeframe only and may vary due to product availability, supplier production schedules, decoration requirements or circumstances outside our control.

If your order contains multiple products, the complete order will be held and dispatched together once all items are ready. The product with the longest fulfilment time will therefore determine when the order is dispatched.

If a selected product, colour or size becomes unavailable, FAREWELLHILL Australian Cattle Dogs will contact you to discuss the available options. These may include selecting an alternative product, colour or size, waiting for the original item to become available, or receiving a refund for the unavailable item.

You may request a change or cancellation before the Wednesday preorder cut-off applying to your order. Once the preorder round has closed and the order has been submitted for production, changes or cancellations for change of mind may not be possible.

We do not provide routine production updates. However, we will contact you if we become aware of a significant delay, product availability issue or another problem affecting your order.

Once your order has been dispatched, you will receive a shipping confirmation containing the available delivery or tracking information.

Nothing in this policy excludes or limits your rights under the Australian Consumer

AUSTRALIAN SHIPPING

We currently ship merchandise to addresses within Australia using Australia Post.

Available shipping options and charges are calculated at checkout based on your delivery address, the size and weight of your order, and the selected delivery service.

Where available, you may choose between standard and express delivery. The applicable options, estimated delivery timeframes and shipping charges will be displayed at checkout before payment is completed.

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.

DELIVERY TIMEFRAMES

Delivery timeframes begin after an order has been produced, packed and dispatched. They do not include preorder production or processing time.

Estimated carrier delivery times after dispatch are:

• Standard shipping: approximately 3–5 business days
• Express shipping: approximately 1–2 business days

Express shipping provides a faster carrier service after dispatch. It does not reduce the production or processing time for preorder products.

Delivery estimates are guides only. Regional and remote locations, public holidays, weather events, carrier delays and other circumstances outside our reasonable control may affect delivery times.

TRACKING

Where tracking is available, tracking details will be sent to the email address provided with the order after the parcel has been dispatched.

Please allow some time for the carrier to scan the parcel and activate the tracking information.

DELIVERY ADDRESS

Customers are responsible for providing a complete and accurate delivery address at checkout.

If you notice an error in your delivery details, contact orders@farewellhillcattledogs.com.au as soon as possible. We will try to update the address if the order has not already been dispatched.

Once a parcel has been dispatched, we may be unable to change or redirect its delivery address. If a parcel is returned because an incorrect or incomplete address was supplied, additional postage charges may apply before it can be sent again.

DELIVERY DELAYS, LOST OR DAMAGED PARCELS

If your tracking information has not updated for an extended period, your parcel appears to be lost, or it arrives damaged, please contact orders@farewellhillcattledogs.com.au with your order number and relevant details.

We will work with the carrier and the customer to investigate the matter and provide an appropriate resolution. Nothing in this policy limits any rights available under the Australian Consumer Law.

INTERNATIONAL SHIPPING

International shipping is not currently available through our online checkout.

We may introduce shipping to selected overseas destinations in the future. Available destinations, shipping charges and any applicable conditions will be displayed at checkout once international shipping is enabled.